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D4.2: Set of requirements for interoperability of Identity Management Systems

Role of government, merchants and users to foster interoperability  FIDIS


Towards a set of requirements

Some important themes were highlighted in the summary of interviews: 



  1. Despite the obvious importance of other elements to the information society, in terms of interoperability, this exercise has shown that the social, institutional and political dimensions are seen as the most important by all experts as opposed to the technical and the legal. Only one expert saw the technical to be more relevant. In particular, semantic issues of meaning and interpretation, and syntactic issues of format and rule in interoperability were seen as the most critical.



  1. Apart from the development issues, the question of whether such systems will be used and adopted seems for most experts to be a critical issue of trust.  In this regard, the ability to communicate to the citizens and users in general about how the system works and its benefits is vital.



  1. Privacy of personal information and compliance with data protection legislation figures unsurprisingly as one of the main requirements for an interoperable system.  There can be no interoperable systems that ignore the issue of protection of personal information. European regulation requires all the European states have legislation on this and it is a matter of how differing approaches may be reconciled.



  1. Of all the actors involved in interoperability, government were considered to play the key role in establishing interoperability technology standards and laws. The private sector was seen as key partners for the implementation. Government should create right environment for fostering the interests of the private sector.



  1. In line with most systems development issues, usability was seen as a vital factor. If the end-user is able to cope with the interface to the system there is a better chance of the interoperable system being accepted and trusted.  Systems may be rejected merely on the grounds of poor usability.



  1. Opinion amongst the experts diverged as to the importance of technology. Some said that all necessary standards are now available, others said standards have yet to be developed and implemented.  Clearly more investigation on this issue will be required of our later work on interoperability.





The following diagram illustrates the main themes derived from the analysis of the interviews: 

































Role of government, merchants and users to foster interoperability  fidis-wp4-del4_2.set_of_requirements_03.sxw  Conclusion
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